Warranty and Returns

What is covered in warranty?

Warranty is provided to ensure that Aqua24 provides quality products and continue to improve products against general problems. However due to the kind of products we sell, its very easy to blow up the product due to many reasons like improper signals or power supply etc. We provide conditional warranty only in case there is genuine fault in the product. Warranty is provided mainly against non proper components/parts used in some products such that the product does not work properly or non proper assembling or manufacturing defects.

Also warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact Aqua24 within 7 days after receiving the parcel or else the warranty will be void. Aqua24 is not responsible for improper installation or carelessness of users while handling the products.

How do I claim warranty for the products?

Many a time’s customers do not check the product properly and claim warranty on the fully working product. We recommend you to go through all documentation provided by Aqua24 for the product. In case even the problem still persists please send write-up of testing procedure that you have applied and the results to our email id info@aqua24.in Please check our reply with all guidelines. Most probably the problem must be solved. Please do not claim warranty until you are very sure that the product is faulty. Courier charges or transportation charges is the responsibility of customer.

In case even if the warranty is void due to some reason and the product is not damaged permanently we may repair the product and ask customer to pay minor repairing charges, replacement parts and shipping charges for returning the product. Warranty can be claimed only once per order. Before returning the product customers should mark the product so that it can be identified. Also send Invoice copy and a small write up via mail or a hard copy in the package about the problem.

Products returned under warranty are tested only once in a week on Wednesday mornings by product developers at Aqua24 to check the nature of the problems and to avoid such problems in future. If your product reaches to us on Wednesday afternoon the product will be checked on next Wednesday.

The products should be returned to

Aqua24 (Allu Electronics)
Near Dinesh Bhavan
Chirakkuni, Palayad PO, Thalassery, Kannur Dist, Kerala,
Pin –  670661

All communications related to warranty must be sent to our email id info@aqua24.in. We cannot handle such queries on phone as we insist to have written proof of all conversation. Please quote your order number in all communications.

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